Versapay FAQs

To register, please visit our corporate page (https://www.regencycenters.com/tenants) and select the "Register" option. Fill out the form with your name, email address, tenant number, and lease number. After submitting the form, check your email for a verification message from no-reply@versapay.com to complete the verification and password setup steps.

If additional visual assistance would be helpful, you can find a step-by-step guide titled "Versapay Registration, Login, and Reset Password" available on our corporate webpage.

Once you start the process to register your account, you will receive an email verification from no-reply@versapay.com. After verifying your email, you will be prompted to create a password and set up security questions before you can log into Versapay.

For additional visual assistance navigating these steps, a step-by-step guide titled "Versapay Registration, Login, and Reset Password Guide" is available on our corporate webpage.

The system generates this message when the combination of lease and tenant numbers is incorrect. Please verify that both the lease number and tenant number are accurate, and ensure they are entered in the correct order: the tenant number should be input first, followed by the lease number.

If you suspect the combination of lease and tenant numbers is invalid, you can check a recent invoice or statement for the correct details. If you continue to have trouble identifying your lease and tenant numbers, please reach out to your Property Management team for assistance. If you need help finding a member of your Property Management team to contact, please visit https://www.regencycenters.com/contact to locate their information.

Please close your web browser, open a new session and try again. If the issue persists, please fill out the form to your right so our support team can investigate the issue and advise you how best to move forward.

After you register, be sure to check your email. If you haven't received your activation email within an hour, please check your spam or junk folders to see if it ended up there. If you still don't see the activation email, it's possible that your email address was entered incorrectly or that it bounced back. To help us investigate the issue and guide you on how to proceed, please fill out the form on the right.

Once you receive an email with a link you will need to click on it to activate your account. By default, these emails are valid for 24 hours.

To reset your password, start by going to the Login page and selecting "Forgot Password?" You will be prompted to enter the email address you use to sign in. Check your inbox for a password reset email from no-reply@versapay.com and follow the instructions provided to create a new password.

For additional visual assistance, you can also access a step-by-step guide on "Versapay Registration, Login, and Reset Password Guide" on our corporate webpage.

Your lease and tenant number are a unique number set which helps our team more easily identify your account in our systems. You may refer to past rent statements or lease documents (such as your commencement or delivery letter) to reference your lease and tenant number. In the event those documents are not readily accessible to you, you may fill out the form to your right so our support team can attempt to provide you with these, or you may reach out to your property manager directly for assistance.

If you repeatedly enter incorrect login details, your account may be locked for security reasons. This is designed to protect you and our system. To save time filling out the form to your right, you can reach out directly to Versapay at support@versapay.com for help with unlocking accounts.

To end your session, please close your web browser.

Alternatively, you can log out of the Versapay platform by going to the top-right corner of your screen. Click on the dropdown menu where your email is displayed and select "Log Out" from the bottom of the menu.

Please fill out the form to the right so our support team can research your account, assess the problem and circle back to advise how best to move forward.

A guidebook outlining many of the features of VersaPay, as well as how to make use of and navigate those, is available on our corporate webpage, linked to here. Thereafter, in the event of further questions, you are encouraged to reach out to your property manager for assistance.