Many retailers experienced positive sales growth in 2017, due largely to strong holiday shopping and improved customer confidence. With first quarter strategies already in full cycle, retailers have turned their attention to solutions rather than resolutions to improving the customer’s experience. Here are five pillars of customer experience that retailers are embracing:
The competitive restaurant and bar industry often requires owners to think creatively and act swiftly to make every dollar count. While marketing initiatives aim to persuade consumers to choose one dining destination over the other 600,000+ options in America today, cost-cutting tips can help maximize profits while maintaining quality customer service.
Last week, in partnership with Jordan, Shopify, Darkstore and R/GA, Snapchat pulled off an augmented reality sales stunt for the books. Launched timely during the highly anticipated NBA All-Star 2018 weekend, the image messaging and multimedia app promoted the new Air Jordan III Tinker sneakers, which went on sale exclusively via QR code. The sneaker release sold out in a whopping 23 minutes.
Albertsons Companies LLC and Rite Aid Corporation have agreed to a $24 billion deal to merge and take the privately held Albertsons public. Expected to finalize by mid-2018, the merger will create a new combined company comprised of approximately 4,900 locations, 4,350 pharmacy counters, and 320 clinics across 38 states and Washington, D.C.
A recent Nielsen report identifies four distinct consumer groups that are reshaping shopping trends in the food and beverage industry. Each consumer segment differentiates age groups, lifestyle, household type, and digital use. In addition, the report provides useful insights on how to meet the different segments of shoppers where they are — or more accurately — where they like to eat.
In response to a value-driven industry, Dunkin’ Donuts is changing things up with a simplified menu, remodeled locations, and advanced technology. By the end of 2020, the company plans to open another 1,000 stores, of which 90 percent will extend beyond its Northeastern home base.
Macy’s recently announced plans to launch a new pop-up concept in existing stores in select U.S. cities to introduce prospective brands and broaden its appeal to customers. The Market @ Macy’s, referred to on its website as a game-changing collaboration opportunity for independent brands and Macy’s stores, will launch this month in 10 U.S. cities including the New York Herald Square flagship, plus Boston, Detroit, Pittsburgh, Ft. Lauderdale, San Antonio, Seattle, San Francisco, Las Vegas, and Los Angeles.
Regency Centers has announced the acquisition of The District at Metuchen, in Metuchen, New Jersey. This 66,000-square-foot center is anchored by Whole Foods Market and located in the vibrant downtown of the trade area. It lies less than two miles from the I-287 and I-95 interchange; two of Metro New York's major arteries. Neighboring the site is the Metuchen station and the Metropark station, servicing a combined 11,000 commuters each weekday.
At the 2018 National Retail Federation annual conference in New York City, Walmart President and CEO Doug McMillon shared his company’s secret to success. He explained how working together as a team is essential to helping consumers save money and live better, reports Retail Customer Experience.
According to Private Label Manufacturers Association (PLMA), retailers’ private label wines are building momentum on a trend that began with the success of Trader Joe’s “Two Buck Chuck” only a few years ago. These store-brand wines are filling shelves at chains like Whole Foods Market, Aldi, and Lidl, but these sophisticated reds, whites, roses, and sparkling wines are receiving accolades and awards at major wine competitions around the world.
Just in time for Sunday's 60th anniversary of the Grammy Awards, Levi's is opening two Grammys themed pop-ups offering experiential retail, exclusive music tour-themed merchandise, limited-edition products, and artist collaborations for men, women and children.